Returns & Exchanges

Returns

If for any reason an item does not work for you, we offer free returns for store credit within 7 days of receiving your package. We do not offer refunds at this time.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@shop-lucette.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Your store credit will be issued in the form of a gift card once the return process is complete.

You can always contact us for any return questions at orders@shop-lucette.com.

 
Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 
Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Unfortunately, we cannot issue refunds at this time.